FAQ - Ofte stilte spørsmål

Booking

The booking must be registered and paid by 23.58

Yes, you will enter your personal code at any time after the code is received.

The code for your room will be sent out between 2 pm and 3 pm the day you will arrive.

Short stays can be canceled free of charge no later than 24 hours before arrival (before 15 the day before arrival).
Stays of 30-90 days must be canceled 7 days before arrival.
Bookings over 90 days must be canceled 14 days before arrival. 

YES. To access the Wilhelmsen House and your room, payment must be made. We do not accept cash. When paying with a card on the spot, this must be agreed in advance.

No, we only have a regular staff in the house between 08.00 - 16.00 in the working days, but please don't hesitate to call us at +47 971 35 000, press 5 if you have any question.

Yes, just send us an email to post@wh.no and we will help you extend your stay. All you have to do is pay trough the payment link we're sending you.

No, we do not have any restaurants, only a charming bakery. Here you can buy breakfast and lunch + cakes for your coffe every day. Se åpningstider og meny her.

Unfortunately, we do not have a room / apartment adapted for the disabled, but please feel free to contact us (post@wh.no or call 971 35 000 and key 5) as there may be aparments that still suits your needs.

Yes, by availability. Contact us by email post@wh.no and tell us what you want. Early check-in is from 11:30 and late postponement is until 13:00. Cost for early and or late check-out is NOK 150.

All rooms are equipped with bedlinens and towels, hair dryer, soap and toilet paper. Rooms with kitchenettes have all the tools needed and glass / dishes / utensils / frying pan and boilers. Guests have free access to the laundry in the basement where you have two washing machines, a dryer, and a ironing station at their disposal for free. Our guests can also work out for free at our gym.

Opphold og fasiliteter

Yes, we have paid parking right outside Wilhelmsen House (NOK 25 per hour and NOK 125 per day).

Drive in via Thurmannsgate, then turn left and second turn left again. Payment by toll. 

There is also a charging station for electric cars. Driveway at the back of the house. Parking cannot be reserved.

WH is located just ahead of central hospital of Vestfold, and a 5 minute walk to the train- and busstation.

Yes, we have. The guest network is called "WH-Guest". The code is wh.

No, unfortunatly we can't put in extra beds, however all our rooms have a 150cm wide double bed.

Yes, we are happy to put in a travel cot. This must be booked 24 hours before arrival. This costs NOK 250.

No, we do not have any restaurants, only a charming bakery. Here you can buy breakfast and lunch + cakes for your coffe every day. Se åpningstider og meny her.

Unfortunately, we do not have a room / apartment adapted for the disabled, but please feel free to contact us (post@wh.no or call 971 35 000 and key 5) as there may be aparments that still suits your needs.

No, pets are not allowed at Wilhelmsen House

That we do. Contact us at post@wh.no

All rooms are equipped with bedlinens and towels, hair dryer, soap and toilet paper. Rooms with kitchenettes have all the tools needed and glass / dishes / utensils / frying pan and boilers. Guests have free access to the laundry in the basement where you have two washing machines, a dryer, and a ironing station at their disposal for free. Our guests can also work out for free at our gym.

Yes, it is. The room is cleaned every 5 days for short-term rentals (shorter than 30 days). The room is cleaned every 7 days long term rental (longer than 30 days).

Downstairs we have a gym which is open from 06:00 to 23:00 every day. Bring your own towel and wipe all appliances before and after use.

We have laundry room downstairs with opening hours 06:00 to 23:00 every day.

Yes, it is possible to store luggage in our office during opening hours 8-16.

Yes, www.spisna.no delivers dinner from various restaurants in Tønsberg. The food can be enjoyed in the lobby or in the room.