The number of rooms/apartments provided by Wilhelmsen House Apartments (WH) will be described on the confirmation of order. WH does its best to meet special requests, but cannot guarantee this.

Residents must be over the age of 18.

ACCOMMODATION
Your room/apartment is located at Wilhelmsen House, Halfdan Wilhelmsens allé 22, 3116 Tønsberg.
Submission of this Agreement will be considered as handover of the service.

The accommodation is accepted "as is" in accordance with the information, drawings and photos on www.wh.no. The customer must accept minor deviations from the provided information about the accommodation.

PERIOD OF USE
The agreed dates and rates on your confirmation are binding on both parties.

PAYMENT
The agreed amount is paid by credit card/debit card before the start of the stay.
In case of long term rental; monthly payment will be arranged. Always in advance.

Invoice can be arranged for company customers. WH will do a credit check of the company.

WH has the right to adjust prices due to an increase in taxes or charges or other circumstances beyond WH's control. Such price adjustments shall be notified to the customer and shall not enter into force until one month after the notification.

NB: When booking a stay with 3rd party suppliers such as hotels.com and booking.com, it is important to check that the correct card number has been entered during payment. If the wrong card number is entered, 3rd party suppliers can delete the room as they will not be charged for the overnight stay.

THE CUSTOMER'S USE OF THE ACCOMMODATION
The accommodation can only be used for housing and can only be used by the customer. WH may refuse persons less than 18 years old from checking in.

Check-in can at the earliest take place at 3 pm on the agreed start date. Check-out must take place before 11 am. If the guest has failed to check out at 11 am, WH will charge the guest one extra day.

Late check-out and/or early check-in can be ordered on request. Additional cost NOK 200.

*Pets are not allowed.

The accommodation and the common areas shall be treated with due care and maintained in a general good condition by the customer. The customer shall be familiar with the fire instructions found in the accommodation.
WH do not allow parties in the apartment and are allowed to remove guests that do not follow the instructions.
WH reserves the right to refuse access or terminate the lease without reimbursement of the cost to any guest / resident who creates nuisance.
The customer shall notify WH immediately in the event of any damage discovered on the property. Call 971 35 000 and press 5-1 or send an e-mail to post@wh.no.
The customer shall provide WH with access for cleaning, and otherwise for all necessary maintenance.

WH offers free Wi-Fi and Air-Play to all our residents. The offer is a free service that does not grant the right to complain.

WH's DUTIES
WH must ensure that the dormitory is cleaned every fifth calendar day. For long-term rentals (30 days +), the room is cleaned every 7 days. WH must also ensure cleaning at every check-out of the dormitory.

WH must keep the dormitory insured. Furthermore, WH bears no responsibility for damages, costs or losses that may arise from break-ins, fire, smoke, power cuts, water damage or for other reasons. In this connection, the customer agrees that WH shall be indemnified. Residents are encouraged to take out household/travel insurance, and must report any theft or damage themselves.

GARBAGE

We follow the Norwegian Environment Agency's requirements for sorting waste. Our guests are obliged to sort their waste in the correct waste bin in the room. Food waste, cardboard, plastic waste and residual waste.  

CANCELLATION
All cancellations and changes to a reservation must be sent in writing to post@wh.no to be considered valid. Separate conditions apply to reservations with 3rd party suppliers such as booking.com and Expedia. Here, the guest must contact the booking company used.

Cancellation and change of stay 1-7 days
Cancellation of short time rental (1-7 days) must be cancelled 24 hours before arrival (at 3.p.m the day before arrival). Cancellation later than 24 hours before arrival will be charged in their entirely for up to 3 days from the day of cancellation.
In case of unannounced no-show, the booking is charged in full - 100% of the stay

Cancellation and change of stay 7-90 days
Cancellation of 7-90 days of rental must be done 7 days before arrival. Any cancellation made later than 7 days before arrival will be charged up to 7 days from the day of cancellation.

In case of unannounced absence, the order will be charged for up to 7 days according to. agreed price for the entire stay.

BREACH OF THE AGREEMENT
If the accommodation is not in accordance with the terms agreed, the customer shall notify WH within a reasonable time after the breach is discovered. Delayed notification of breach result in loss of any remedies for breach of agreement.

If the customer causes damage to the accommodation, WH will improve the relationship with the customer's cost. All rooms / apartments are non-smoking, violations will be fined NOK 5,000.
If the customer defaults on his obligations under the agreement, WH can deactivate the customer's access code and complete check-out of the customer. The remaining amount for further booked stays will not be refunded.
Pets are not allowed in the apartments / rooms. Violation of this will result in extra charge for cleaning.

When checking out, the rooms/apartments must be handed over in a well-maintained condition. The customer must wash dishes where kitchen equipment has been used. In case of negligent use that requires extra cleaning (or cleaning), this will be charged to the customer.

If there is a material breach of the agreement, WH may terminate the agreement and carry out check-out with immediate effect. Default of payment and use of the accommodation in violation of the terms of the agreement is considered a material breach.

The customer agrees that WH gets a pledge in all assets that are left in the accommodation after check-out. If WH considers these assets to have limited economic value, WH may get rid of these possessions without further notice.

Last modified on February 04, 2024